City of Round Rock
Proudly serving the City of Round Rock’s residential and commercial customers since 1988.
Whether you’re a new or returning customer, welcome! On this page you’ll find the information you need to understand the process that will be followed to set up your services.
Beginning November 8th, and continuing through November 19th, a representative of CTR will be visiting your business location to verify, gather and update the information necessary to:
- set up your account
- assign a CTR Account Manager to prepare your service agreement
- schedule delivery of your collection container(s)
Containers will be delivered between November 15th, 2021 and May 1st, 2022, depending on your current vendor’s contract expiration date and the effective date of our new Service Agreement.
The information to be collected during this visit will include:
- Business Address and Zip Code
- Business Contact Person
- Contact’s Phone Number and Email
- Billing Address (city, state, zip, phone, email)
- Confirmation of Current Contract and Expiration Date
- Container information:
- Size(s) of trash & recycling containers
- Quantities of each size container
- Collection Frequency
- Current Service Provider
- Combinations and Gate Codes (if applicable)
- Current Asset Owner (for compactor accounts)
- National Account Information
Service rates have been established in our contract with the City of Round Rock. Your CTR Account Manager will discuss with you in greater detail every aspect of your service in addition to pricing for your individual service requirements.
You may contact us at 512-255-4980 or customerservice@centraltexasrefuse.com:
- If you are an EXISTING CTR Commercial Customer, you will be connected to a CTR Customer Service Representative.
- If you are a NEW CTR Commercial Customer, you will be transferred to a Call Center Representative who will gather the information listed above to set up your account and begin the process to assign your CTR Account Manager.
Thank you for your cooperation during this transition. We are looking forward to meeting you and providing reliable, quality service for all your trash and recycling needs.
Resources
Important information for your business.
Full service waste collection you can depend on
Servicing Central Texas Since 1981
Recycling
Latest Equipment and Technology
Top-notch Customer Service
Safety First!
Full service waste collection
you can depend on
Servicing Central Texas Since 1981
Recycling
Latest Equipment and Technology
Top-notch Customer Service
Safety First!